Leopard Catamarans Issues: How We Address Common Challenges

Here at Leopard Catamarans, we prioritize delivering the most exceptional experience out on the water. Part of that includes proactively addressing common concerns while continuously enhancing our services. By listening and learning from customer feedback, we can improve and perfect your journey on our catamarans.

We provide a robust warranty with dedicated customer support.

Understanding the importance of customer satisfaction, Leopard Catamarans offers comprehensive warranty coverage. For example, each multihull yacht constructed by Robertson and Caine includes a 14-month warranty covering manufacturing defects, cosmetic issues, and installation-related systems. Non-structural windows are protected for 24 months, and structural components like hulls and decks benefit from a six-year warranty.

Our dedicated support team, featuring experienced specialists, collaborates closely with owners to resolve warranty issues effectively and efficiently in a timely manner. We also maintain strong partnerships with original equipment manufacturers (OEMs) to streamline parts replacement and deliver high-quality repairs. Owners can submit warranty claims through our online portal, which is designed for convenience and transparency.

Our commitment to superior fiberglass construction

We take all concerns regarding fiberglass workmanship extremely seriously. Leopard Catamarans employs advanced vacuum infusion technology and high-quality composite materials to construct durable, offshore-ready catamarans. Prior to delivery, each vessel undergoes rigorous quality control checks throughout production for structural integrity and long-term reliability. We also conduct precise indoor pool testing to make sure all components, including seals, engines, and electronics, perform optimally. Any isolated reports of fiberglass issues are thoroughly addressed through our claims portal.

Enhancing Our Customer Satisfaction

We fully acknowledge feedback regarding warranty claims and service response times and share that we are actively working to improve communication and support in these areas. Our commitment to customer satisfaction is reflected in the ongoing positive experiences of many Leopard owners who have successfully completed long-range and transatlantic journeys aboard our catamarans.

For more information concerning our warranty, customer service, or fiberglass workshops, please contact us directly at info@leopardcatamarans.com